1. I got an email today about a post I wrote on Monday. I talked about making calendars. I gave a sample calendar page to play with. I asked for feedback.
Even as I was writing that post, I thought, “I’m assuming a lot of knowledge.”
And my friend wrote and said, “How do I do that?” What is second nature to me isn’t to him (and to 90% of you). In my rush to write a post, I didn’t think about actually helping people do what I was talking about.
2. I got another email today from another friend. He was asking a question in reply to an email I sent him.
As I looked at my original email, I thought, “This is the worst looking, most confusing email ever!” It led with an incredibly ambiguous question. It was followed with typos beyond belief.
Don’t believe me?
Was I offering a personal interview with Tim Keller? (No.) What was I asking, really?
In my rush to get out the email, I didn’t think about what a really busy person would need to know.
3. Nancy and I were talking about seminars and training sessions yesterday. She said, “do we ever change what we are doing because of them?” I think about all the seminars, all the traning, all the books, all the classes that I have taken, read, written or taught. And I’m not sure how to answer her question. Most of the time, we don’t change what we are doing because there isn’t any followup or follow through or accountability or encouragement. We don’t change because it’s too hard to work on the implementation and it is easier to take another seminar.
As I look at these three conversations, I realize again that it is not enough, as I have said before, to take the approach: when I have finished speaking I will have spoken (when I have finished asking I will have asked. When I have finished a post I will have posted.) That is a performance approach to communication rather than a helping people learn approach.
If it matters that you can make a calendar or listen to Tim Keller or have the tools to change how you think, then it matters that I do everything I can to help. And there is way more that I can do.
Even if it is as simple as proofreading my emails.